Here's what some clients had to say:

"I have been doing business with Pattyn Computer Services for eight years and they have been noted for their quick response, accurate diagnosis and repairs that last.  They helped me setup a backup plan that is easy to manage and cost effective."

Tom Hayden, Education and Marketing Consultant

Dear Reader:

I am writing to tell you about how valuable our firm has found Pattyn Computer Services to be, particularly in their promptness fielding our questions and helping with problems, when and if they arise. I say "when and if" because we do not often find ourselves with computer issues, largley because Greg Pattyn really analyzed our situation, and addressed concerns to our satisfaciton, generally before any problems arise.

We are a small Pittsburgh law firm and our computers are VERY IMPORTANT to us. Let me suggest that a frozen data base (where we keep vital client information) does not allow us to respond to inquiries of any sort, and we do not want to find ourselves in that situation. Not only did Greg and Pattyn Computer Services design the system we use to keep track of clients, they "trouble shoot," immediately by phone if necessary, to address any problems. I have to admit, it has been so long since I have had a problem that I did not create myself, I almost forget what it means to have "computer issues."

Additionally, it is important for you to understand how Pattyn views service to its customers. I would have to say that we never have to wait for a service call, unless Greg is servicing another client at that moment. In that event, he calls or e-mails immediately and lets us know when to expect him. We do not have to wait days for the answers to our problems; if it is not something that we can address over the phone, Greg is here to talk with us, view the problem, and find the answer. We are not left "in the lurch" for hours or days because he cannot "get to it." We have never heard that response. I have heard funny commercials about IT folks who never respond. We never have that experience.

Please understand that we are a fairly demanding crowd at this office. This unsolicited letter would not be written if we did not believe everything contained in it. We have no patience for a service economy that does not serve. We are not interested in someone who talks down to us about computers. We do not have the experience with Pattyn that they talk over us or try to sell us things or get us to do things because they have a feeling we do not understand. They patiently explain their recommendations, and provide support and documentation before, during and after the process.

In this day and age, computers are something most of us cannot live without. Those of us at BS & H find that we live better with our computers through the assistance and guidance of Pattyn Computer Services. If you would like to talk with me directly about my confidence in their services, feel free to contact me at the number below.

Sincerely,

Barbara E. Holmes
412-391-0775

Pattyn Computer Services has been a reliable, professional & well knowledgeable business We can count on. There is no gray areas, there’s no false expectations, false hopes or promises. They tell it like it is with the facts up front. They can handle anything from a simple task to the most complex needs: server, network, workstation, back up services, etc. I met Greg over 2 years ago when I needed help loading Windows Small Business server software, I’m pretty savvy doing most computer-small network tasks, but wanted everything just perfect-“the 1st time”-, Greg assisted me and exceeded my expectations of getting our whole network and server + exchange server up and running in less than two days. It’s been flawless since then. Now, actually just today we are switching to the “ Tactical Backup” service from our old back up service, I know if Greg says it’s a great program, I know it will perform. I wouldn’t hesitate to and have recommended “Pattyn Computer Services” to anyone that needs Professional computer, server, network help. Pattyn Computer Service is like having a friend in the business !

Thanks for ALL your help Greg Pattyn, Mike Mannarino & the whole staff,

Russ

Russell Crum
Supervisor of Operations
Alpha-Omega Shelving, Inc.
800 Hope Hollow Road
Carnegie, PA. 15106
412.276.1200
412-276.5580 (fax)
www.alphaomegashelving.com